PolicyTNVID (PT Sertifikasi Sistem Indonesia): Strengthening Governance, Supporting Growth
“The strategic effort vastly improved the organization’s planning and execution functions. To ensure sustainable growth in this digital era, management systems needed to be significantly more robust and compliant. They turned to TNVID’s comprehensive Certification Information to validate, strengthen, and elevate their operational and risk management framework.”
Integrated Quality Policy
The Board of Directors has established the Integrated Quality Policy as follows:
Committed to providing certification services (Management Systems, Personnel, and Products) guided by the principles of integrity, systematicity, and client-oriented implementation of standardization and other components that demonstrate honesty among business actors, government, and the public, and provide added value to our clients’ products and services to achieve the highest level of satisfaction, meeting the requirements of independence, impartiality, competence, responsibility, openness, confidentiality, and responsiveness to complaints.
South Jakarta, 2 January 2026
TNVID Certification Body
Impartiality Policy
The Board of Directors has established the Impartiality Policy as follows:
Fully committed to maintaining independence in all certification processes (Management Systems, Personnel, and Products). We understand the importance of objectivity and fairness in providing credible and reliable services.
To achieve this, we:
- Identify and analyze potential conflicts of interest that may arise from relationships, ownership, or other activities.
- Implement measures to eliminate or minimize the risk of identified conflicts of interest.
- Ensure that standardization decisions are based on objective evidence and are not influenced by the interests of any party.
- Promote a culture that upholds impartiality at all levels of the organization.
- Periodically review and revise this policy to ensure its effectiveness.
- Recognize that stakeholder trust is crucial, and impartiality is a key foundation for building and maintaining that trust.
South Jakarta, 2 January 2026
TNVID Certification Body
Anti-Bribery Policy
The Board of Directors has established the following Anti-Bribery Policy:
We are fully committed to upholding business integrity and ethics by zero-tolerance for all forms of bribery, gratuities, and corruption. This policy applies to all directors, management, employees, auditors, inspectors, assessors, third parties working on behalf of the institution, and other stakeholders. We strictly prohibit the offering, promising, giving, receiving, or soliciting of bribes in any form, whether directly or indirectly, to obtain or maintain a business advantage. We will ensure compliance with all applicable anti-bribery laws and regulations. Top Management is responsible for implementing, maintaining, and periodically reviewing this policy. Violations of this policy will result in strict disciplinary action, including termination of employment and legal action in accordance with applicable regulations. Every individual has a responsibility to report any suspicion or indication of bribery. We provide a secure and confidential reporting mechanism.
South Jakarta, 2 January 2026
TNVID Certification Body
Compliance Trends and Handling Potential Non-Conformances of Anti-Bribery Management Systems
The graph below shows the effectiveness of compliance monitoring and trends in handling indications of violations within partner organizations after consistently implementing ISO 37001.
Contact our nearest office for a detailed explanation of the certification scheme and procedures.
The TNVID Certification Body has been instrumental in helping us achieve our management system certification goals. Their robust certification and foundational training, along with exceptional readability, ensure the stability of our management system. (Lembaga Sertifikasi TNVID telah berperan penting dalam membantu kami mencapai tujuan sertifikasi sistem manajemen kami. Sertifikasi yang kuat dan pelatihan dasar mereka, bersama dengan kemudahan pembacaan yang luar biasa, memastikan stabilitas sistem manajemen kami.)
In the public service sector, we understand the image we must project to the public. We must be agile and authoritative; the TNVID Certification Body allows us to demonstrate to the public that we are professionals, providing the best service and striving for public satisfaction in a substantive manner. (Di sektor pelayanan publik, kami memahami citra yang harus kami proyeksikan kepada publik. Kami harus tangkas dan berwibawa; Lembaga Sertifikasi TNVID memungkinkan kami untuk menunjukkan kepada publik bahwa kami adalah para profesional, memberikan layanan terbaik dan berupaya mencapai kepuasan publik secara substantif.)
Personal Data Protection
“TNVID guarantees the confidentiality, integrity, and security of all personal data and corporate information received during the certification process. Our information security system is rigorously designed to prevent unauthorized access, data leakage, and misuse of information, in line with applicable data protection regulations and the core principles of ISO/IEC 17021-1.”
Privacy Policy of TNVID Certification Body (PT Sertifikasi Sistem Indonesia)
TNVID (PT Sertifikasi Sistem Indonesia) is fully committed to protecting the privacy and security of personal data and corporate information received from clients, prospective clients, auditors, partners, and visitors to our website. This Privacy Policy explains how TNVID collects, uses, stores, discloses, and protects your information when you use our certification services or interact with our official website.
1. Information We Collect
TNVID collects information necessary solely for the smooth administration, competency assessment, and legal implementation of the certification process. This information includes:
- Organizational & Business Data: Company name, office address (physical and virtual), Business Identification Number (NIB), management structure, legal documents, and management system records (such as internal documents, quality manuals, internal audit reports, and management reviews).
- Personal Contact Data: Full name of contact person, official email address, telephone number, and position within the company.
- Personnel & Auditor Data: Curriculum vitae (CV), competency certificates, training records, and bank account details for the purposes of fulfilling the rights of external supervisors or auditors.
- Digital Technical Data: IP address, browser type, and browsing activity on our website through the use of cookies to optimize the performance of our information systems.
2. Use of Information
All data we collect will be used responsibly for the following purposes:
- Processing certification applications and preparing audit plans.
- Conducting official communications regarding audit schedules, reporting findings, billing, and issuing official certificates.
- Complying with periodic reporting obligations to national and international accreditation bodies (such as the IAF/APAC oversight committee).
- Managing internal administration, including the orderly monitoring of corporate taxation and other legal compliance.
- Providing public access to certificate validation through the QR code scanning feature on our official certificates.
3. Confidentiality & Disclosure of Third Party Data
TNVID adheres to the principle of confidentiality. We will not sell, rent, share, or trade your confidential information to third parties for commercial or marketing purposes.
Your information may only be disclosed under the following specific circumstances:
- To Audit Team Members: Auditors and technical experts assigned to review your system, who are legally bound by a Confidentiality Agreement and Integrity Pact before their assignment.
- To Official Accreditation Bodies: For the purposes of witness audits or assessments of our certification body’s operational conformity to the ISO/IEC 17021-1 standard.
- Legal Compliance: When required by law, court order, or official request from competent authorities under applicable law in the Republic of Indonesia.
4. Data Security
We implement stringent technical, physical, and administrative security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our digital database management system is regularly updated and protected by secure encryption protocols to ensure all client documents are securely stored on our server infrastructure.
5. Your Rights to Data
As a data owner, you have the right to:
- Request access to copies of your personal data or corporate documents held by us.
- Request updates or corrections if there are errors or inaccuracies in administrative data in our system.
- Withdraw consent to certain data processing, provided that this does not interfere with the fulfillment of ongoing certification contractual obligations or compliance with accreditation regulations.
Changes to the Privacy Policy
TNVID reserves the right to update this Privacy Policy at any time to reflect developments in data protection regulations or changes in the institution’s operations. Any changes will be promptly published on this page, indicating the date of the most recent update.
If you have any questions, concerns, or requests for correction regarding the management of your data privacy at TNVID, you can contact our Integrity Department via the official email: integrity@tnvid.com or contact us via the contact below.