TNVID (PT Sertifikasi Sistem Indonesia) Certification Body's Impartiality Commitment
“As a trusted certification body, TNVID is fully committed to maintaining independence, objectivity, and conflict of interest management in every aspect of the certification services we provide. We understand that stakeholder trust is based on impartial assessments. Therefore, TNVID ensures that all certification decisions are made purely based on objective evidence of conformity, free from commercial, financial, or other pressures that could undermine the integrity of the certification process.”
1. Main Principles
TNVID (PT Sertifikasi Sistem Indonesia) understands that the primary value of certification is public trust, fairness, and objectivity provided by an independent third party. Therefore, impartiality is the foundation of all certification services we provide.
TNVID’s top management is fully committed to maintaining impartiality, managing conflicts of interest, and ensuring objectivity in every stage of the certification process. The Main Principle of Impartiality :
- Absolute Objectivity: Ensures that all assessments and certification decisions are based on concrete evidence found during audits.
- Financial Independence: Ensures that TNVID’s commercial structure does not influence the integrity and outcomes of any certification scheme.
- Conflict Risk Management: Regularly identifies and mitigates potential risks that could compromise the institution’s impartiality.
- Information Confidentiality: Protects all client data and information with strict security standards.
- Complaint Transparency: Provides a dedicated, transparent channel for the public to report complaints or appeals related to the certification process.
2. Top Management Commitment StatementTo ensure this trust is maintained, TNVID consistently applies the following principles:
Full Objectivity
We ensure that all certification decisions are made based on objective evidence gathered during the audit process, free from the influence of other interests or external pressure.
Service Restrictions (Non-Consulting)
TNVID is committed to NOT providing or offering management system consulting services or other related services to clients or prospective clients. We limit ourselves to providing Certification Information transparently and reject any form of partnership that could compromise objectivity.
Freedom from Commercial Pressure
Financial or commercial considerations will never be allowed to influence the quality, integrity, or decisions of audit results.
Personnel Independence
All TNVID personnel (including leadership, managerial, administrative staff, and external partners) are required to disclose any situations that may give rise to a conflict of interest before being assigned.
3. Conflict of Interest Management
TNVID regularly analyzes and identifies risks related to potential conflicts of interest arising from employment relationships, ownership, management, personnel, or joint activities. If a risk to impartiality is identified, TNVID will promptly mitigate, minimize, or discontinue such activity.
We guarantee that:
Risk Identification & Assessment
Personnel will not be assigned to assess organizations or companies where they have worked or provided consulting services within the last two years.
Preventive & Mitigation Measures
TNVID will not certify the activities of other certification bodies.
Compliance & Personnel Integrity Pact
Any form of bribery, gratuity, or bribery will be strictly prosecuted under a zero-tolerance policy.
4. Impartiality Committee
To ensure this commitment is carried out transparently, TNVID is supported by an Independent Oversight Committee representing the interests of various parties (such as government, industry associations, academia, customers, and technical experts). This committee has full authority to review TNVID’s certification policies, processes, and decisions to ensure compliance with the principles of fairness and impartiality.
- Certified and experienced auditors
- Comprehensive and objective assessments
- National and international recognition
- Real-world competency-based testing
- Officially accredited certification scheme
- Improved professional competitiveness
- Valid laboratory testing
- Assuring product regulatory compliance
- Increasing consumer market confidence
If you discover or suspect any actions by our personnel that violate this commitment to impartiality, please report it immediately through our official channels on the contact page or the complaint form. We guarantee the confidentiality of each reporter’s identity.